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How real time tracking of field staff helps to boost business efficiency?

Companies spend a lot of resources in field operation and this calls for proper monitoring of the field service operations, one of the best ways that this can be done is through real time tracking. The main challenge with field tracking services is the cost of installing and maintaining the technology, companies that have not well established will not find it economical, however, the benefits that come with this cannot be matched with the costs which have resulted in large number of companies installing the systems.

• Promotes transparency

Real time tracking of field service employees promotes transparency in that it enables the company locate the employees movements. Employees are forced to report their activities consistently because they are monitored all through.

• Promotes service delivery

When field service employees are monitored, they deliver services fast enough to clients and customers. Since the time for departure is usually noted down, and the time for arrival is well known, the field service team has no other option than to get to the customer and deliver services appropriately. On the other end, unnecessary pull-over are avoided since the real time tracking system will record them all, and the amount of time spent for each stop over.

• Reduces transport costs

Real time tracking helps to reduce the cost of fuel in that the vehicles which are being tracked cannot divert route without being monitored. This will save up on fuel costs and other expenses that relate to vehicle travelling. A company real time tracking system will reduce the chances of misuse of it vehicles by field service staff and other third parties who may want to use them for other consignments.

• Security

A business that has real time tracking services provides better security for its customers and field services staff. On the other end, if consignment is on the way, tracking it will be easier than when there are no tracking services. The search team will know the approximate place that it can start the search operations, at as compared to when there is not tracking services.

• Customer satisfaction

The company will monitor the progress of its field consignment, and thus be able to keep its clients and customers updated on progress. This will help to boost company reliability to these important parties, which is vital for survival of the business. Usually, no one can be comfortable waiting for consignment with uncertainty of arrival time. Real time tracking eliminates this completely. This boosts customer confidences and increases royalty.

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