Technological advancements in the world today have increased the performance of service businesses by a great extent. There have been two important developments that have caused major positive changes to the service business namely; cloud and mobility.
Mobility is making it easier for businesses to get in touch with their customers and field officers all through, and this has made service delivery more effective than before. On the other end, the cloud has numerous advantages for users, with the most notable on being increased data security which and data management.
With mobility and the cloud, the field service teams have had relatively easy work due to various issues. Mobility makes it possible for businesses to track the progress of their field officers and also their consignment, which improves the quality of services delivered and security. Cloud storage on the other end provides information and data on the go, which means decision makers can access information from various departments simultaneously. The major advantage with the cloud is its ability to back up data, which means all data, is secure even if the recording tools and equipment get destroyed, or are stolen, as long as the data was fed into the system and synced. Synchronization can be manually done, or be automated. When a gadget is set to sync automatically, and there is slow or no internet connection, it will cache the data and upload as soon as internet access is available.
Mobility has made communication easier since the field staff can easily get in touch with the offices, despite the fact that some of the customers are remotely located. Cloud storage has also helped business to improve their data management costs considerably, in that they can afford to store large amounts of data securely without an internal server. This is of great importance to small businesses which cannot afford the large acquisitions and maintenance costs for servers. Data can be remotely accessed whenever there is need and the business has various options for data management including who should access which data, and to what extent.
Small scale businesses experience several inefficiencies in the course of their operations, and this makes them very volatile. Businesses in the service industry are worst hit by this, and are the ones that benefit greatly from mobility and the cloud. They can now manage their data better, and improve communication with field staff which are essential for increasing efficiency.