Work Order Management Software
FieldTrack helps your Work Order Management Software service business for a better service delivery effectively. Plan your facility service calls, manage different teams, get data from the field and reports and make service delivery simpler.
This work order management software is used by companies to improve the performance of the assets committed to the project, to reduce direct service costs, which will bring about an increase in the profitability of the company and thereby improve the stakeholder value.Create field service work orders easily. A big feature is that this software improves the customer satisfaction level to a remarkable extent.
Role of the software for work requests from customers
• The prime role of the work order management system is to assist in improving customer satisfaction.
• It triggers information automatically to customers when their requests get approved and when requested jobs have been completed.
• The software is designed to accept requests automatically from emails and phone text messages from the customers, with no restrictions on a number of requests per customer and create work orders automatically.
• The software can also provide the format screens from the intranet of the company to the customers so that they can key in their requests, and complaints according to their convenience.
• The work order management software provides easy tools for the responsible staff to create requests for material and services from the work site, based upon customer request that has been approved. Get work orders from your CRMs such as Salesforce.
Role of the software in the work order system
• The work order management software is highly configurable to handle the screen format change requests to make the screens more user-friendly.Create service orders easily with word order creation module. Get data with dynamic form data collection.
• It can track all preventive and no preventive work orders and record the details.
• The work orders can collate information of costs for labour, spare parts and materials utilized in multiple ways, like customer-cost-centre-wiser-wise, department wise or any other manner the user desires.
• It can be configured to accept and allocate user defined codes for cause of the failure and the remedy codes for assets involved in the project.
• It tracks multiple labor, spare parts and material costs. It enables recording and tracking job time, response time and the machine down time.
• It has the capability to assign multiple work orders to a project and can create work order history for each of them.You can create repeated work orders easily with work order management app Field track.
• Uploading of manuals, drawings and photographs is possible and can be linked to specific work orders.
Reports Generation from the work order management system
• Listings can be generated for specific orders which can be printed in HTML or pdf formats by the work order management software.
• The software allows ‘drill down’ features in the listings displayed on the screen for specific items in the listings.
• The software has the capability to close multiple work orders for a project when such orders get completed.
• Listings can be created for reviewing actual compared to budgeted values for all metrics being tracked for the work order.
Get work order creation and work order reporting on preventive and corrective maintenance, which in turn reduces downtime, optimizes usage of all types of resources committed to the work orders and integrates all work order activities so that the project achieves all the milestone date targets as per the project plan.