Telecom Service Software
FieldTrack helps your telecom service business to streamline all service operations effectively. Plan your service calls, manage different teams, get data from the field and reports and make service delivery simpler.
Planning and Scheduling
FieldTrack understands that managing a field team with utmost efficiency is difficult. So we help you plan and schedule your reps’ appointments while you still have your calm in the office.
- View clients’ locations
- Get instant client demand notifications
- View reps’ updated locations every 30 minutes
- Access reps’ visit data
- Give controlled discretion to reps on their visit scheduling
Customer Management
Providing consistent telecom services offer competitive edge and guarantees customer satisfaction. Using FieldTrack mobile and telecom service software, your service managers, field techs and executives can offer their best service, from their first visit.
- View consolidated client / client history
- Customize records client fields
- Identify new prospects
- Import/export customer lists
Territory Management
FieldTrack Telecom software facilitates you in expanding your area of operations by helping you optimise the capabilities of your existing human resource. Know what locations your reps are at and which one do they prefer. Appoint the best suited reps to the clients in their vicinity for swift service.
- Zone and sub–zone allocations
- Multiple location management
Expense Tracking
FieldTrack Telecom Software platform is based on a cloud infrastructure, a web service which is cost-effective and easy to install into your current business activities. It helps you to save time and cost and focus more on core activities of your business.
- Track time taken by their reps
- Record their mileage
- Estimate costs accordingly
- Increase quality by expense management
Dynamic Forms
FieldTrack gives you the advantage of making built-in Customized forms to provide to your customers quickly. Our software gives the user discretion to make as many forms as required with a lot of customising options.
- Pre-built forms available
- Easy form customization
- Sharing and instant uploading of forms
- On-the-field form filling
Intelligent Report
Get insights to a number of intelligent reports that will help you throughout your task management process ranging from reps’ information to the customers. The collected data can be used to automatically generate insightful reports.
- Attendance sheet
- Work Order
- Client’s location chart
- Products/services reports
- Data presentation through charts
Integrations
FieldTrack integrates with a pool of your favourite apps and softwares to make your work easier for you while you provide the world with a flawless telecom experience.
- Google Calendar
- Zapier
- QuickBooks
- Google Maps
- PayPal
Other Included Features
Import/Export
FieldTrack lets you easily import or export your existing customer data file to the App and have a one stop location for all your customer contact information
Customer Panel
Get all your customers’ information at one place. Know their work order history to provide them with better services
Product Management
Manage your sales and products’ inventory better with FieldTrack’s product management feature
Invoice Tracking
With invoice tracking, remain updated with your cash and receivables to keep your balance sheet right!
Attendance Management
Monitor your reps’ work hours and attendance daily and improve your reps’ productivity with FieldTrack’s Attendance Management system
Photo Capture
Add photo capture option to your forms and enable your reps take photos of the site of their work order!
