Electrical Contracting Service Software
FieldTrack helps your Electrical Contracting Service Software service business for a better service delivery effectively. Plan your facility service calls, manage different teams, get data from the field and reports and make service delivery simpler.
Electrical contracting service is complicated and is difficult to manage. The core processes involved in this line of business include estimating, job control, time sheet creation, purchasing, inventory control and invoicing. This electrical contracting service software can assist the business to manage the customer orders effectively which will boost the customer satisfaction level and bring about an increase in its profitability.
The Software Capabilities
• This electrical contracting service software can allocate men and material for the scheduling and dispatcher function, either for one work order or for all orders simultaneously.
• Enable the personnel at the site to communicate with the controlling office with hand held appliances for instance notebooks, laptops, iPods etc for updating time sheets and details of the job completed.
• Enable personnel at the various sites to raise requisitions for spares and consumable stores items from the work site.
• Enable the responsible person to create job completion certification documents for customer endorsement at the site and the controlling office to generate invoices accurately, based on the certification.
• Enable the technicians to pinpoint bottle necks in the work areas and take remedial action.
• Provide interface with the materials management system to track material availability and provide data for accounting purposes.
• The electrical contracting service software can generate order history data, provide reports for ‘actual vs budget’ for revenue expenses in the customized format as required by the users.
• Allow team leads to make changes in the project plans with proper authorization (from the site itself), if necessary, to keep the work moving smoothly ahead.
• Allow the top management to review the position of all orders or a single order in depth on real time basis with reports and graphic displays.
• Establish the key performance indicators (KPIs) and measure the performance.
• This electrical contracting service software can assist in creating the service level agreement with the customers based on specific parameters and with the real time data in the database of the software.
• The service levels can be monitored to take remedial action for optimizing customer satisfaction levels.
• The software is designed to work well in scalable and secure cloud computing environment.
• This electrical contracting service software reduces costs in the administrative expenses by providing real time updated data to the management for having a tight control.
• It improves the quality of decision making since the data is available on the ‘anytime anywhere’ basis.
• It increases the service levels provided to the customers since it can map the actual service level being rendered against the agreed service level as per the contracts with customers.
• It minimizes the capital costs involved in implementing this service as it is amenable to a secure and scalable cloud computing environment.
Well satisfied customers will be back with repeat orders which will lead to long term association. This is far cheaper than trying to find new customers.