Know Importance of using field service management software plumbing business.When customers are looking to book a plumber, they tend to think that your job is easy. You come to their home and fix a few pipes. That’s it. But you know much better than at. As the owner of a plumbing business, you know that it is a very time-consuming job that requires training, skills, knowledge, expertise and resourcefulness. On top of actually running the jobs for a day, there are elements like quotes to manage, invoicing customers, dispatching jobs and accounting that doesn’t seem to end. How do you manage all of this in a seamless way? Get a field service management software. This will allow you to manage your company better, even though you may see is as an added expense.
Here are a few reasons why it is important to get an FSM software for your plumbing business:
This is one of the most important, if not the most important reason to get a field system management software for your business. If you use a traditional, paper-driven approach, you will find that integration is very difficult to achieve. Paperwork forces you to work in silos and you cannot get a quick understanding of a specific job or customer. If everyone’s information was stored and collaborated in one place, you would save a lot of time. Integration of various business resources also makes decision-making smoother, because management can easily look at different segments of the business holistically, instead of getting 5 to 10 different pieces of paperwork and have to integrate it themselves.
This is also a very important aspect in the plumbing industry, and field management tools are designed to make this easier. Scheduling and dispatch can be integrated on the software. Also, if a plumber’s route has to change, or if there is a customer shift, the system can allow for this information to be updated automatically. The scheduling and dispatch features are also designed to be integrated with location or GPS functionality, so your plumber’s mobile can tell him where to go next and give them the quickest route to that place. Inventory is also a massive advantage in the scheduling department. If a plumber knows that they need specific tools for a job, or series of jobs on a particular day, they can be scheduled to stop at a warehouse to get necessary tools between appointments. This can all be done with a few clicks on the system via drag-and-drop features, which saves your business a lot of time on the whole.
The software lets you track how your sales team is doing, and you are able to view new leads in your sales funnel. A series of reports can also be run, according to customer acquisition referrals, renewals, and measurement of the lifetime value of a customer, obviously dependent on how long you’ve had that specific customer on-file. Reports can be viewed on a simple, visual dashboard, making decision-making quick and easy. You can see all your stats in real-time and you can further develop your marketing efforts on it. This can lead to elements like training possibilities as well as other business adjustments which all moves toward growth.
Your business may have a set of KPIs and these are obviously very important to measure, track and monitor constantly. Some examples of KPIs include things like employee retention, customer retention, first-time fix rate and revenue per product. These KPIs can be loaded onto the system and be tracked accordingly, in real-time. This huge advantage works amazingly for small businesses, which tends to have a ton going on and doesn’t have as many resources as an enterprise sized plumbing business would.
This is one of the game changers of field service and plumbing in that, say for example a plumber installs the FSM software on their mobile, they are able to keep up with absolutely everything on the road. This means that they can check anything from future appointments, being re-routed if a customer cancels, receiving customer and inventory information, all from their mobile devices. Isn’t that just amazing? This software is essentially your business in the palm of your hands.
How to choose a field system management software
This may sound really great to you and you may be wondering about the costs of an FSM software. But there are a few elements that you should look at before signing on with a company. Remember that this is not always cost, look at the advantages and ease of use of the software, in relation to what your business needs. For example, a small business may not need all the advanced system options that an enterprise would, so make sure you meet with a few companies and speak to them about what will work best for your plumbing service now, and in the future.