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Generating business through an effective customer relationship management?

The traditional product-centered approach is fast getting outpaced by the customer centered approach used by modern businesses. This means businesses are highly interested in the ability of their services to..

Get hidden data from your business and make decisions faster

Managers and other decision makers always need complete and detailed information when making decisions for the business, the accuracy of data is a major determinant for the efficacy of the..

Growing trends in field mobility sector

Technology is growing fast, and all fields are responding fast to these changes. Field mobility sector is one of the sectors that have recently witnessed a series of changes, which..

How can business intelligence transform a small service business?

Regardless of the size of a business enterprise, having an integrated reporting system and excellent channels for accessing information are critical for success. In many instances, small and medium sized..

How can Smartphone increase employee productivity?

With the rapid technological developments in the modern word, many innovations which have caused revolutions in all aspects of a business have come up. Smartphone’s are the latest innovation in..

How Fieldtrack solves a need for small business service scheduling software?

Providing software solutions for the small business is not such an easy thing to do, because it may be too expensive for them, or will not be efficient. This implies..

How mobility and cloud is changing service business?

Technological advancements in the world today have increased the performance of service businesses by a great extent. There have been two important developments that have caused major positive changes to..

How real time tracking of field staff helps to boost business efficiency?

Companies spend a lot of resources in field operation and this calls for proper monitoring of the field service operations, one of the best ways that this can be done..

How real time tracking will help to service business?

Unlike the goods industry, where success is mainly measured by the amount of goods sold per employee, the service industry is trickier and needs a better mechanism to measure employee..

Email marketing tools for small business?

Modern marketing has shifted from email to social media, because of the numerous opportunities it provides. To a number of people, email marketing is traditional but this may not be..

How to excel in a service delivery, a better service delivery solutions?

As opposed to tangible goods, the sale of intangible goods or services is quite complicated and a lot of skills are needed to make succeed. To deliver excellent services, a..

How to generate local leads for a small business?

• Local market Local marketing is becoming outpaced in the modern world. Small businesses which just focus in their local market are just playing with themselves. Worse still, there are..

How to handle change management in your organization?

Implementing new procedures, products or any change in a business is a complex procedure that requires full knowledge in change management. Change management is an important process for all businesses..

How to improve your customer satisfaction in service industry?

Businesses are formed to provide goods and services to customers, however, only the businesses that are able to meet the demands for their customers can survive in the market in..

How to manage breakdown maintenance?

Breakdown maintenance means that people wait until equipment fully fails to repair it, however, not many businesses can afford this. Such a thing can only be possible when failure of..

How to increase your field service efficiency

Organizations and businesses link with their customers through field service operations, which are carried out by a special group of employees, who so far are the only group in many..

How to manage customer service calls effectively?

The modern business initiates a large number of its transactions over the phone, and this calls for excellent customer service calls. Customer service personnel should know how to effectively communicate..

How to measure your field service quality?

Field service quality needs to be measured, as it enables a business know whether it’s adequately satisfying the needs of customers. The best approach to this is to ask the..

How to organize your unorganized business to generate more revenue?

The purpose for formation of any business is generating more revenue for its owners. One of the best ways to generate more revenue for a business is proper organization, this..

How to track overall performance of your field workers?

Field workers perform so many roles, and play a great role in promoting the image of a business. Unfortunately, it’s rather difficult to track their performance and this can be..

How to transform customer service into revenue generation?

Businesses are working towards cost reduction as a way of increasing their service revenue, and are turning to various channels of revenue creation in an effort to increase their profit..

How to use Google map for managing mobile workforce

Mobile workforce management has never been such easy which as called for various companies to try and come up with solutions for the same. Of late a series of companies’..

Importance of a preventive maintenance in a service industry

The service industry needs preventive maintenance to reduce the human errors that may result from the activities of its employees and equipment when delivering services to customers. In most instances,..

Invoicing software for small businesses

Businesses undertake numerous transactions in a day which calls for the need to use automated systems of recording transactions. Creating invoices All invoices must include some basic information, regardless of..

Make your customer happy, go beyond customer expectations.

All businesses are formed to generate profits, and profits are realized by reducing costs and increasing revenues. Most of the revenue in businesses is realized from sales made to customers..

Making your small service business organized and more profitable with effective field management

There is high degree of product standardization in today’s market, this coupled with numerous rival products, leaves the consumers with a lot of options when choosing which field management services..

Managing multiple branches through FieldTrack?

It is very common for big companies and small businesses to have a Business headquarters at one location, and many branch offices in different locations. These branches help grow the..

Managing service delivery consistency?

In business to business relationships, service delivery is just as important as the service being offered. This fact holds for business to customer sales except that the activity is highly..

Mobile workforce management principles for small business?

Mobile workforce managements are very important for the overall performance of a business, so it’s necessary that businesses come up with excellent workforce management practices. All ages utter changes in..

Most common mistakes in job scheduling for a service business

Businesses need qualified, skilled, and highly disciplined employees in order to achieve their goals. For a business to have a pool of highly skilled workers, it must have an excellent..

Most commonly faced problems by service industry

The service industry, despite the fact that it appears simple than the goods industry, is very unique. That most of the satisfaction is derived from the interaction between the customers..

Most commonly used mobile functions/app to manage service calls

Service calls are essential for any business in that they are used to communicate with fellow employees or customers. Official calls must be done in a given protocol, with some..

Optimizing your field service operations with FieldTrack

Field services are usually underutilized due to improper planning and scheduling of activities, which require specialized service such as those provided by FieldTrack, to execute. Businesses face a big challenge..

Reports required to a service business to generate maximum revenue

A business maximizes profits by tackling the costs/expenses incurred when doing an activity against the revenues the activity generates. This is one of the best ways to realize which activities..

Rules to maximize your customer satisfaction in service business

If a business wants to maximize customer satisfaction, it has to put in place rules and mechanisms that ensure their employees have this agenda in mind, whenever they are handling..

Service agreement templates for small businesses

Since most of the service contract guidelines are applicable to large organizations and will be too complex and formal for a large number of many self-employed, small businesses and freelance..

Things to consider before going in the field for a service

At least 75 percent of businesses fail within the first three years, and one-third of these fall within the first six months. The following things will help you reduce the..